Terms of service
Terms of Service
Effective Date: October 11, 2025
Last Updated: October 11, 2025
Welcome to Sarahi NYC (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your use of our website, www.sarahi.NYC, and any related services, including browsing, purchasing textiles, or contacting us (collectively, the “Service”).
By accessing or using our site, you agree to these Terms. Please read them carefully before making a purchase.
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1. About Us
Sarahi NYC is an independent textile brand based in New York City, offering high-quality textile trims & embellishments for retail and custom orders. Our mission is to bring timeless, handmade & unique design to everyday life.
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2. Eligibility
By using this website, you confirm that:
You are at least 18 years old (or the age of majority in your jurisdiction).
You have the legal authority to enter into this agreement.
You are using the website for lawful purposes only.
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3. Product Information
We strive to ensure all product images, colors, and descriptions are accurate.
However, slight variations in color or texture may occur due to differences in screen displays, dye batches, or natural fabric characteristics.
Sarahi NYC reserves the right to modify or discontinue products at any time without notice.
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4. Pricing and Payments
All prices listed on www.sarahi.NYC are in U.S. Dollars (USD) unless otherwise stated.
We accept secure payments through [insert payment gateways, e.g., Stripe, PayPal, Apple Pay, etc.].
You agree to provide current, complete, and accurate billing information. Orders are processed only after successful payment authorization.
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5. Shipping and Delivery
Processing time for orders is typically [2–5 business days].
Shipping times vary depending on destination and shipping method selected at checkout.
Once shipped, Sarahi NYC is not responsible for delays or issues caused by carriers or customs.
International customers are responsible for any applicable duties or taxes.
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6. Returns and Exchanges
Due to the nature of our products, there is a no return policy (once items are cut off the rolls they cannot be restocked).
We strongly recommend ordering a sample before placing an order.
For incorrect orders:
Returns are accepted within 7 days of delivery for unused, unwashed, and undamaged items.
Custom, made-to-order, or sale items are final sale and cannot be returned.
Refunds will be processed once returned items are received and inspected. Original shipping fees are non-refundable.
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7. Intellectual Property
All content on www.sarahi.NYC—including images, designs, logos, text, and graphics—is the property of Sarahi NYC and protected under U.S. and international copyright and trademark laws.
You may not use, reproduce, or distribute our materials without written consent.
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8. Prohibited Uses
You agree not to:
Use the website for unlawful or fraudulent purposes
Copy, modify, or resell our content or products
Interfere with website functionality or security
Submit false information or impersonate another person
Violations may result in account termination and legal action.
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9. Limitation of Liability
To the fullest extent permitted by law, Sarahi NYC shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
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10. Indemnification
You agree to indemnify and hold Sarahi NYC, its owners, and affiliates harmless from any claims, damages, or expenses (including legal fees) arising out of your misuse of the site or violation of these Terms.
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11. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.
Any disputes shall be resolved exclusively in the courts located in New York County, NY.
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12. Changes to These Terms
We may update or revise these Terms at any time without prior notice.
The updated version will be posted on this page with a new “Last Updated” date. Continued use of the site after changes constitutes your acceptance of the revised Terms.
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13. Contact Us
If you have any questions or concerns about these Terms, please contact us via the contact form at the bottom of the homepage.
Terms & Conditions for International Deliveries (Managed Markets)
Effective Date: JANUARY 2026
These Terms & Conditions (“Terms”) govern all international shipments made through our website using Global Managed Markets or any similar third-party cross-border fulfillment service (“Managed Markets”). By placing an order for international delivery, you agree to these Terms.
1. Scope of Service
International deliveries are fulfilled through third-party logistics and customs management providers under a Managed Markets model. This service facilitates cross-border shipping, customs clearance, duties, and taxes where applicable.
We reserve the right to update or change carriers, partners, or service providers at any time without prior notice.
2. Duties, Taxes, and Import Fees
All applicable customs duties, import taxes, VAT/GST, and other government-imposed fees are calculated and collected at checkout where supported.
In some jurisdictions, additional charges may be assessed by local customs authorities upon arrival. If such charges occur, the customer is responsible for payment unless explicitly stated otherwise at checkout.
3. Customs Clearance
All international shipments are subject to inspection and clearance by destination country customs authorities.
Delays may occur due to:
- Customs inspections
- Documentation requirements
- Regulatory reviews
We are not responsible for delays caused by customs authorities.
4. Shipping Times
Estimated delivery times are provided for reference only and are not guaranteed.
Delivery timelines may vary due to:
- Customs processing
- Local carrier delays
- Weather or logistical disruptions
- Peak shipping periods
5. Restricted Items and Import Compliance
Certain products may be restricted or prohibited in specific countries. It is the customer’s responsibility to ensure that ordered items comply with local import laws.
Orders containing restricted items may be delayed, returned, or destroyed by customs authorities, and we are not liable for such actions.
6. Order Tracking
Tracking information will be provided where available. Tracking may be limited or updated intermittently during customs processing.
7. Address Accuracy
Customers are responsible for providing accurate and complete shipping information. We are not responsible for:
- Incorrect or incomplete addresses
- Failed delivery attempts due to address errors
- Additional fees resulting from address corrections
8. Returns and Refunds (International Orders)
International orders may be subject to different return policies than domestic orders.
Unless otherwise stated:
- Shipping fees, duties, and taxes are non-refundable
- Returned packages due to refusal or non-delivery may incur additional fees
Refund eligibility is subject to inspection and approval upon return.
9. Refused or Undeliverable Packages
If a package is refused or cannot be delivered due to customer-related issues (including unpaid duties or incorrect address), it may be returned or abandoned by customs.
Additional costs incurred may be deducted from any eligible refund.
10. Limitation of Liability
We are not liable for delays, losses, or damages caused by:
- Customs authorities
- International carriers
- Acts of government or regulatory bodies
- Force majeure events
Our liability is limited to the purchase value of the goods, subject to applicable law.
11. Acceptance of Terms
By placing an international order, you acknowledge that you have read, understood, and agree to these Terms & Conditions.
12. Contact Information
For questions regarding international shipping, please contact us.
